Terms of Use and General Terms of Service

Issue of March 1st 2024

Please note: The English translation of the Pickappgo Terms and Conditions is provided for the convenience of our non-Turkish-speaking customers. Regardless of this, only the original Turkish-language version, which can be viewed after the English one, is legally binding.

The www.pickappgo.com website and the Pickappgo App are the property of Pickappgo, with registered office in Cihangir Mahallesi Siraselviler Sokak No 35/5 Beyoğlu, İstanbul, VAT no. xxxxxxxxxx.

Any information, support, request or complaint can be forwarded to Customer Service:

by e-mail to the following address: [email protected]

by phone: +905428131373

Terms of Use of our Platform

USE OF THE PLATFORM

By using the Platform, you agree:

to use it exclusively for lawful activities;
not to make false or fraudulent requests; if there are plausible reasons to believe that these are requests of this nature, the Data Controller reserves the right to cancel the request and inform the competent authorities;
provide your email address, postal address and/or other contact details correctly and truthfully. Likewise, the user consents to the use of this information to execute the request (privacy policy).

If you do not provide the information in full, it will not be possible to follow up on your request.

The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including interruption of service, external intrusions or the presence of viruses or any other incident of force majeure.

INDUSTRIAL AND INTELLECTUAL PROPERTY

The domain name of the Platform is the property of Pickappgo. The Platform and its elements are the exclusive property of Pickappgo, the only one to own the rights to use and exploit the trademark.

The Platform as a whole, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law.

Any total or partial reproduction, download, modification or use of the trademark, videos, logo, and any other element present on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owners.

General Terms and Conditions of Service

PREMISE

These general terms and conditions of service (hereinafter “General Terms and Conditions of Service”) govern the contractual relationship between Pickappgo – which carries out professional activities concerning, among other things, the intermediation of transport contracts through the Platform relating to transport, chauffeur, mobility and logistics services – and the Customer.

The Client intends to make use of the services offered by Pickappgo, under the terms and in the manner specified below.

The premises and Terms of Use of our Platform are an integral part of these General Terms and Conditions of Service.

Please read them carefully and print them out and/or save them on another accessible durable medium. We also ask you to carefully consult the privacy policy and the cookie policy.

Pickappgo undertakes to make these documents always usable and up-to-date. They may be modified or updated at any time and the user undertakes to read them before placing any order.

DEFINITIONS

In order to ensure clarity and effectiveness in understanding these terms and conditions, the following definitions will be used in this contractual document. Please note that the definitions will be used indiscriminately for the singular and plural.

“Pickappgo”, “Data Controller” or “Supplier”: The Company Pickappgo, with registered office in Cihangir Mahallesi Siraselviler Sokak No 35/5 Beyoğlu, İstanbul, VAT no. xxxxxxxxxx, in the person of its pro tempore legal representative, owner of the Pickappgo brand and the Platform.
“Account”: In order to use many functions of the Platform, Clients must register an Account. This represents the set of the Client’s identification data, including personal and business data, which allow them to access and use the aforementioned functions.
“Customer”: the subject, natural and/or legal person, who requests the provision of the Services covered by these General Terms and Conditions of Service for himself or for the Passenger. Unless otherwise specified, the Client is acting in his/her capacity as a Passenger.
“General Terms and Conditions of Service”: this contractual document that governs the contractual relations between the Parties. This distance contract is governed, among other things, by the relevant electronic commerce laws.
“Booking Conditions”: means the special conditions relating to the Pickappgo Contract and the Contract of Carriage.
“Pickappgo Contract”: means the contract concluded between the Supplier and the Customer concerning the Services.
“Contract of Carriage”: means the contract concluded between the Client and/or Passenger and the Carrier, through the intermediation carried out by the Supplier, concerning the transport services requested by the Customer.
“Privacy Policy”: The information provided pursuant to relevant data protection regulations with which Pickappgo informs and specifies the methods of collection, management and processing of the personal data of Customers and Passengers.
“Parties”: Pickappgo and the Client jointly defined.
“Passenger”: means the final person who will benefit from the carriage. This may or may not correspond to the Customer who has physically purchased the Services. If different from the Customer, the Passenger declares that he/she has been authorized by the Customer to request and obtain amendments to the Contract of Carriage.
“Platform”: the online computer portal owned and managed by Pickappgo, accessible online at the web address https://www.pickappgo.com, where Customers can request the Services offered by Pickappgo. The definition of Platform also includes the Pickappgo App and the other applications and/or services offered by Pickappgo.
“Booking”: represents the proposal for the purchase of the Services made by the Client through the Platform and to be sent by completing the booking procedure described below.
“Services”: the services offered by Pickappgo, through the Platform, aimed at facilitating the conclusion of a Contract of Carriage between the Carrier and the Client and/or Passenger.
“Carrier”: the entity, other than Pickappgo, that will provide the transport service requested by the Customer through the Platform.

CONCLUSION OF THE PICKAPPGO CONTRACT

4.1. The information and details on the Platform do not constitute an offer to the public but are simply an invitation to the Customer to formulate a proposal for the provision of the Services. Therefore, the Booking sent by the Client is intended as a contractual proposal subject to Pickappgo’s acceptance. The contract is concluded when the Customer receives the Booking confirmation email from Pickappgo.

4.2. The Customer declares that he/she has examined and accepted, at the time of submitting the Booking, these General Terms and Conditions of Service and the Booking Conditions in their entirety, together with the other information contained in the Platform, also recalling and specifying the relative URLs. In any case, these documents, already consulted and accepted, will be sent in the confirmation email as attachments in pdf format.

4.3. The Contract of Carriage is concluded and is in any case valid and effective when the Customer receives the Booking confirmation email sent by Pickappgo, after verifying the accuracy of the information provided and the payment has been made in favor of Pickappgo.

4.4. The Customer acknowledges and accepts that the Pickappgo Contract and the Contract of Carriage are distinct legal acts that cannot be considered to be linked, even if they are related. In any case, the Services offered by Pickappgo do not include the transport of persons and luggage requested by the Client, but only the intermediation activities aimed at facilitating the conclusion of the relative Contract of Carriage.

BOOKING PROCEDURE

5.1. The procedure for sending the Booking is indicated on the Platform. The Customer is required to follow all the steps and provide all the information required by the procedure. The Customer is required to verify the accuracy of the data provided before confirming the sending of the Booking.

5.2. The Customer acknowledges and agrees that the Booking procedure includes the automatic calculation of the amount due for the Services requested.

5.3. By sending the Booking, the Customer guarantees the accuracy and veracity of all the information and data provided, as well as the payment method indicated.

PRICES

6.1. All prices of the Services are expressed in Turkish Lira and include VAT.

6.2. Prices include all expenses necessary for the provision of the requested Services, except for additional charges that may be requested by the Carrier and which, in any case, will be communicated to the Customer before confirming the Booking.

6.3. Pickappgo reserves the right to change prices at any time. In any case, any changes will not affect Bookings already sent and confirmed.

PAYMENTS

7.1. Payment for the Services can be made using the payment methods indicated on the Platform. The Customer is required to select the payment method when sending the Booking.

7.2. The amount due for the Services will be charged to the Customer at the time of Booking confirmation.

7.3. The Customer guarantees that he/she has the necessary authorizations to use the payment method chosen at the time of the Booking.

7.4. In case of payment by credit card, the data relating to the credit card will be managed directly by the payment gateway. Pickappgo does not collect or store such data.

7.5. The invoice for the Services provided by Pickappgo will be sent to the Customer by email.

RIGHT OF WITHDRAWAL

8.1. The Customer, as a consumer, has the right to withdraw from the Pickappgo Contract without any penalty and without specifying the reason, within 14 days from the conclusion of the contract.

8.2. The withdrawal period expires 14 days after the day on which the contract is concluded.

8.3. To exercise the right of withdrawal, the Customer must inform Pickappgo of his/her decision to withdraw from the contract by an unequivocal statement sent by email to the address [email protected].

8.4. In case of withdrawal, Pickappgo will refund all payments received from the Customer, without undue delay and in any event no later than 14 days from the day on which Pickappgo is informed of the Customer's decision to withdraw from the contract. Pickappgo will carry out such reimbursement using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise.

8.5. The right of withdrawal does not apply to contracts for the provision of transport services with a specific date or period of performance.

CUSTOMER SERVICE

For any information, support, request or complaint, the Customer can contact Pickappgo's Customer Service:

by e-mail: [email protected]

by phone: +905428131373

APPLICABLE LAW AND JURISDICTION

10.1. These General Terms and Conditions of Service are governed by Turkish law.

10.2. Any disputes that may arise concerning the interpretation, validity and execution of these General Terms and Conditions of Service will be subject to the exclusive jurisdiction of the courts of Istanbul, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers.